Rental FAQ

Luxury Home Rentals by East West offers spectacular private homes and impeccable service for the most elite travelers.

East West offers the benefits of luxury lodging accommodations with privacy and convenience. Our portfolio offers more than 25 distinctive vacation homes, ranging from two-bedroom residences to eight-bedroom estates set in the stunning, natural beauty of the Vail Valley. East West offers full concierge services, and we assist our guests in planning their vacations from beginning to end.

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Luxury Homes by East West



What do I need to make a reservation for one of our luxury properties?

Call one of our dedicated vacation experts and allow us to provide personal attention to your lodging needs.   Our mountain based reservations team can be reached by calling 970-748-4480.  We are here to assist you in finding the best home that meets your needs.     Once you decide which homes fits your needs, your reservation will be secured with a 25% deposit at the time of booking and the remainder is due 60 days prior to arrival or by October 15th for holiday reservations.   We will stay in touch with your prior to arrival and look forward to providing you genuine hospitality.

How do we get keys when we arrive to our property?

Your Personal Vacation Consultant will greet you for arrival at your rental residence. You will be provided with keys or access codes and given a tour of the residence to familiarize you with the residence’s amenities and systems.

What supplies are provided?

All rental residences are fully outfitted with kitchenware and cookware. Paper products including paper towels and toilet paper are also provided by housekeeping. All of our homes have wireless internet, cable and or satellite television and bedding.

What should I pack?

You will want to be prepared according to the season you are visiting but in Winter you will want to be prepared for cold weather and snowy conditions.  Click here for a list of our recommendations!

A few other items to consider would be sunscreen, hiking shoes, fishing poles, golf clubs, ski equipment, baby equipment etc.  We are also able to secure most items for rental in the event you prefer not to travel with extra items.

Do you offer pet friendly accommodations?

Not all of our residences are pet-friendly. Please contact your Vacation Consultant to confirm.

Can we check in early/depart late?

Our normal check-in times are 5pm and departure times are at 10am however we do offer flexibility when available. Please check with your Personal Vacation Consultant for any special needs and requests prior to your trip.

What happens if I need to cancel my reservation?

We offer a travel insurance policy that could protect you against certain unexpected events. We recommend you review when booking your reservation. Should you not choose to purchase the travel insurance, 20% of your deposit is forfeited on reservations made and not paid in full and 100% is forfeited if within the 60 day window of arrival (or October 15 for Holiday bookings).

Do you offer refunds for early departures?

We are not able to offer refunds for early departures as the residence had been reserved for the rental guest and our homeowner’s expect full compensation once the residence has been reserved.

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